Adam Toporek C-Suite Network Advisor Since 2016

Think DIFFERENTLY about customer service

Customer Service

Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and workshop leader who helps organizations transform their customer experiences through effective training and insights.

A third generation entrepreneur with extensive experience in retail, wholesale, small business and franchising, Adam understands the impact that customer experience can have on the bottom line. Adam has an MBA, is a graduate of  ASU’s Center for Service Leadership Customer Experience program, and is a Net Promoter®  Certified Associate.

As the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and co-host of the Crack the Customer code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. He has appeared in over 100 media and is regularly cited as a top customer experience thought leader.

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation.


Adam Toporek | Think DIFFERENTLY about customer service

"Adam recently conducted a customer service training event for my team, and I could not be happier with the results.

Our office solicited a number of proposals, but Adam's stood out as he clearly did his homework. Adam took the time to understand our team's unique challenges and ultimately delivered a presentation that truly spoke to those who attended.

He had a tough room to overcome, but he easily got buy in from our team with his energy and relevant message. Most importantly Adam's approach to customer service is different than the typical training, and relevant even for our public service environment. Adam's ability to take psychology and neuroscience and distill it into usable concepts and actionable strategies was very impactful for our group."

John Shea

CEO, Division of School Facilities, NYC Dept. of Education

"insideARM engaged Adam Toporek to deliver a keynote address at our Third Annual First Party Summit this past June. We felt that the Adam could speak credibly to this audience as we believed the lines between collections and customer service are blurring. “Customer Experience” is now front and center with every interaction with a customer, even a customer with a delinquent account.

Adam did his homework on our industry and delivered an exceptional presentation. The feedback was overwhelmingly positive. I would highly recommend Adam to anyone that wants a positive and engaging message to “kick off” a conference. "

Tim Bauer

President, InsideARM

"Adam Toporek nailed it! He is a truly engaging, entertaining and energetic evangelist for helping companies and people to become better internal and external customer service providers. During Adam's time with us, he shared implementable ideas with the TalentCulture Community and our event participants.We know we are better professionals by knowing him and you should, too!"

Cyndy Trivella

Events Manager, TalentCulture


Adam Toporek | Think DIFFERENTLY about customer service

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