Colin Shaw C-Suite Network Advisor Since 2016

Colin Shaw, Founder & CEO of Beyond Philosophy

Customer Service

https://beyondphilosophy.com/

Colin has been recognized by LinkedIn as one of the world’s top 150 business influencers where he now has over 240,000 followers of his work. He has also been voted one of the ‘Top Marketing Thought Leaders over 50’ by Brand Quarterly for the last 2 years.

Colin has written six bestselling books on Customer Experience. He is Founder & CEO of Beyond Philosophy, a consultancy, training and research company that helps organizations move their Customer Experience to the next level. Under Colin’s leadership Beyond Philosophy have helped many of the world’s most prestigious organizations improve their Customer Experience including American Express, FedEx, and Caterpillar. One client, Maersk Line, the world’s largest container shipping company, improved their net promoter score by 40 points in 30 months, which gave a 10% rise in shipping volumes using Beyond Philosophy’s methodology.

Recommendations

Colin Shaw | Colin Shaw, Founder & CEO of Beyond Philosophy

"Colin Shaw and his team are true thought leaders and innovators in the Customer Experience space. True to their name, his organization pushes thinking beyond the academic into practical. His experience allows him to foresee barriers and propose realistic solutions to drive organization transformation. He is equally comfortable and effective in understanding and influencing the C-suite and as he is with front-line employees. If you want to understand how to improve the experience your organization is delivering to your customers, you’ll want to talk with Colin."

John Lanphear

Experienced Customer Strategy Leader, Merck

"Colin is an excellent speaker and a great author, always providing real life examples. Working with his colleagues at Beyond Philosophy, they have been able to establish a framework with good analytical foundations into providing superb insight to the emotions of Customers. As Customer Experience becomes more important to the future of business profitability through greater Customer loyalty, if you ignore to use the knowledge that he wishes to pass on to you then you are in the wrong job!"

Paul Hopkins

Group Director of Customer Experience, Thomas Cook

"Colin and the team at Beyond Philosophy are truly thought leaders in the field of Customer Experience. Their approach to solving one of the most significant challenges in business is transformational and relevant across multiple industry sectors. The team is knowledgeable, professional and insightful before during and after our engagement. I attribute a lot of my views on the next generation of customer experience analysis and excellence to Beyond Philosophy."

Loren Barton

Global Innovation, Barclaycard

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