Jeannie Walters C-Suite Network Advisor Since December 2017

Customer Experience Speaker, Writer, Trainer and Consultant

Management & Leadership

Jeannie Walters is the CEO/Founder of 360Connext, a global Customer Experience consulting firm. For 20 years, she’s been helping companies maximize loyalty and retention, engagement, and overall customer experience.

Jeannie is a Certified Customer Experience Professional (CCXP,) the Chicagoland Ambassador and a CX Expert Panel member for the Customer Experience Professionals Association, a Professional Member of the National Speakers Association, a Forbes Coaches Council member, and a TEDx speaker. Her keynotes, workshops, and trademarked process of Customer Experience Investigation™ have enlightened leaders in retail, SaaS, insurance, healthcare, construction, banking, and more.

Jeannie is an active writer and blogger, and you can find her work on Social Media Today, Retail Customer Experience, CallidusCloud CX, Customer Think, and in Pearson college textbooks.

She’s passionate about making everyday interactions better and writes, speaks, studies and trains on customer experience issues worldwide. Her mission is “To Create Fewer Ruined Days for Customers.”


Jeannie Walters | Customer Experience Speaker, Writer, Trainer and Consultant

"As a result of our workshops, I saw our leadership align on what the future of VIP should look like and what we should be striving towards. This helped to improve conversations focused on 'what next' and 'how...'"

William S.

Senior Program Manager, Player Experience at Activision

"Jeannie was very engaged with our product and brand, which made her presentation more relevant and exciting to review."

Grace Pineda

VP of Operations at Orangetheory Fitness

"I really liked how Jeannie tailored her talk to my audience and did her research with the industry to address some of the key challenges faced by PX executives specifically...standing ovation!"

Kristin S.

Conference Director at World Business Research


Jeannie Walters | Customer Experience Speaker, Writer, Trainer and Consultant

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