Randi Busse C-Suite Network Advisor Since 2016

Customer Service Speaker, Trainer and Author

Customer Service


Randi Busse, President of Workforce Development Group, has been helping employees to delight customers for more than 20 years. Her training programs help employees to “think like an owner, not a renter,” yielding rave reviews from her clients, because the culture of their organizations change and their customers rave about them. She’s co-author of the book, “Turning Rants Into Raves: Turn Your Customers On Before They Turn On YOU!” written for CEO’s, business owners and managers that want to improve the experience they are providing to their customers.

Randi is a dynamic speaker with the ability to make audiences listen, nod, laugh … and connect the dots between their own experiences as a customer and how their behaviors and the way their employees treat customers affects their bottom line.


Randi Busse | Customer Service Speaker, Trainer and Author

"Randi Busse is a consummate professional and I highly recommend her. Randi has been a guest on my radio show, Jobline, more than once and I have found her to be an amazing resource and a terrific guest. She knows workforce development, customer service and employee engagement as well as anyone you will find and I am very pleased to now have Randi in my program arsenal. Look for more appearances on Radio Jobline featuring Randi!"

Scott Passeser

Host of Radio Jobline

"Randi Busse is an engaging and professional speaker who presented at Southwest Showcase, a Texas conference for meeting professionals. She is easy to work with, responsive, knowledgeable, and a pleasure to know. I would recommend her to anyone looking for a great consultant or speaker on the topic of Customer Service."

Charles Gallatiin

Owner, ExpoTex

"Wow! In a word, that's Randi Busse, WOW! Randi is a WORLD CLASS customer service trainer and coach. Not only does she know her stuff through her vast experience but, as importantly, she has an easygoing, entertaining and informative delivery style that engages her audience and keeps your staff listening for her next pearl of wisdom. Run, don't walk, to the phone and call Randi immediately. She's the "real deal!""

Jeff Goldberg

President, Jeff Goldberg & Associates


Randi Busse | Customer Service Speaker, Trainer and Author

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