Stan Phelps C-Suite Network Advisor Since 2016

Keynote Speaker & Workshop Facilitator

Customer Service

Stan Phelps is the Founder of, a think tank based at the Frontier in Research Triangle Park. He is a TEDx speaker, Forbes contributor, and IBM Futurist. Stan’s keynotes and workshops are focused on customer experience, employee engagement, technology, and purpose. Throughout his career Stan held many marketing leadership roles with adidas, International Management Group, PGA of America, and Synergy. He’s the author of six books: Purple GoldfishGreen GoldfishGolden GoldfishBlue Goldfish, Purple Goldfish – Service Edition, and Red Goldfish. They all focus on the little ways to drive differentiation, increase loyalty, and promote positive word of mouth. Stan holds a JD/MBA from Villanova University and a Certificate in Achieving Breakthrough Service from Harvard Business School. He lives in Cary, North Carolina, with his wife Jennifer, two boys Thomas and James, a blind Tabby named Ginger Baker, and Glen of Imaal Terrier named MacMurphy.


Stan Phelps | Keynote Speaker & Workshop Facilitator

"We booked Stan on short notice for a high-value client in 2016. Stan was extremely responsive to all our requests, coordinated closely with me and the client to customize a complex workshop. He made the content relevant to a range of working knowledge among C-level attendees, with well-selected case studies and exercises. The client was very pleased and I'd recommend him without reservation."

Mike Taubleb

Owner, Promenade Speakers Bureau

"Stan did an outstanding job getting my team to not only understand the importance of exceeding client expectations but also provided tools so we could map out our client's journeys and find the important touch points where we can give unexpected extras to surprise and delight our clients. His presentation style is engaging, interactive, and captivating and the day-long session seemed to fly by leaving us wanting more."

David Lewis

CEO, DemandGen

"Stan is an inspiration. With a powerful but simple to follow message, he moves an audience to act. Few others have the power to set sights high, and yet provide a path to implement straightforward, innovative ideas when they leave the room. Attendees at my event raved, universally naming his keynote the highlight of our conference."

Ryan Suydam

COO, Client Feedback Tool


Stan Phelps | Keynote Speaker & Workshop Facilitator

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